
Duration: 20 Days
Platform: Live via Zoom
Weekly Commitment: 10 hrs/week
Batch Schedule
Batch 2: June 8 - July 3, 2026
Day 1: Introduction to VA Communication
Day 2: Removing Nervousness While Speaking
Day 3: Fluency Training Basics
Day 4: Grammar Hacks for Conversations
Day 5: Pronunciation and Clarity
Day 6: American Communication Style
Day 7: Australian Communication Style
Day 8: UK Client Communication Style
Day 9: Reading the Room
Day 10: Vocabulary for Virtual Assistants
Day 11: Answering Interview Questions Naturally
Day 12: Handling Difficult Questions
Day 13: Active Listening & Client Understanding
Day 14: Professional Small Talk
Day 15: Voice, Energy & Presence
Day 16: Client Discover Calls
Day 17: Conflict & DIfficult Client Scenarios
Day 18: Full Interview Simulation Prep
Day 19: Mock Interviews
Day 20: Final Assessment

A seasoned Learning & Development Specialist, ESL, IELTS, and TOEFL trainer with over 18 years of experience in education, training facilitation, quality assurance, and customer service. She has a strong background in developing communication skills for both local and international learners, with extensive experience with ESL teachers, and business English students across diverse cultures.
Throughout her career, she has led training programs, conducted performance coaching, and delivered structured learning sessions focused on communication excellence, operational quality, and learner development. She has worked as a Head Teacher and Trainer at 51Talk, a Customer Service Specialist for Australian accounts, and continues to serve as a freelance ESL and business communication facilitator for global clients.
Known for her expertise in verbal communication training, QA evaluation, and learner performance improvement, she brings a practical, results-driven approach to helping students build confidence, fluency, and professional communication skills needed in real-world and client-facing environments.
Aspiring Virtual Assistants with no formal certificates or experience
Those who want to understand U.S. culture & communication
Anyone who wants to handle customers confidently and professionally
Beginners looking to enter the VA industry
Getting interview-ready even without a resume or certifications
Speaking confidently and naturally during client calls and interviews
Understanding and adapting to different international communication styles
Handling real client conversations, objections, and discovery calls with ease
Headset – A headset is mandatory to ensure clear audio communication.
Camera On at All Times – This is a real-time, one-on-one, highly interactive session. Full video participation is required.
Quiet Environment – You must be in a distraction-free, quiet space throughout the session.
WhatsApp Web/Desktop – All important announcements and updates will be sent exclusively through WhatsApp. Communication via Facebook Page will not be entertained.
Install Zoom – Please ensure that Zoom is installed and updated on your device prior to the session. This will be our primary platform for the live session.
Many of the hands-on exercises require features and functions that are only fully available on a laptop or desktop. Using a mobile phone is strongly discouraged, as it will significantly limit your ability to participate effectively in the training.
Yes, we offer internship opportunities that can be added to your profile as part of your training experience. Eligibility for the internship will depend on your performance and participation throughout the training program.
No. Employers and clients prioritize skilled professionals who can deliver results over formal certifications. We focus on building your skills through practical, hands-on experience and personalized 1-on-1, highly interactive, real-time mentorship.
Real-Time & Highly Interactive – Learn live and ask questions on the spot
2 Hours Daily – Every day for one full month
Limited slots per Month – To ensure quality and full attention
No Pre-recorded videos – Live sessions will be recorded
Perfect for Beginners – Get results with daily guidance
Credit for Trainer's Missed Classes
Missed classes will only be credited or rescheduled if the unavailability is due to the trainer's scheduling conflicts, unforeseen circumstances or technical issues.
No Credit for Student Absences
Classes missed due to the student’s absence, whether notified or not, will not be credited or rescheduled.
Strict Adherence to the Schedule
The academy operates on a fixed schedule to ensure continuity and quality of instruction. As such, students are responsible for managing their attendance and adhering to the published timetable. It is the student's responsibility to manage their attendance and communicate promptly regarding any scheduling conflicts.
Do you offer refunds for courses or services?
No, we do not provide refunds for any of our courses.
Why is there a no-refund policy?
Our no-refund policy exists due to the limited number of slots available each month. This ensures that participants who enroll are fully committed to the training program.
What if I can’t complete the training?
Since refunds are not available, we encourage participants to carefully assess their availability and commitment before enrolling.
Can I transfer my slot to someone else?
No, slot transfers are not applicable. Each participant’s enrollment is personalized, and our programs are designed to ensure consistency and accountability. Allowing slot transfers could impact the quality of the learning experience and disrupt the structured training flow.
You will get access to bonuses based on how well you do in the training and what you need most. This program is made to help each person in their own way. That means we don’t give the same bonuses to everyone. Instead, we give you the right tools and guides that can help you solve your problems.
👉 The more you learn and apply,
👉 The more helpful bonuses you will receive.
Let’s focus on giving you what really helps not just extra files, but the right support at the right time.